Contact Us

If you need assistance with your Stay Bet account on steybet.com, you can contact our customer support team by using this contact form. Please provide your name, a valid e-mail or messenger contact, your registered username (if applicable), your country of residence (for UK players please specify "United Kingdom"), and a clear description of your request, including relevant dates, transaction amounts, game titles, and payment methods. Do not include full card numbers, passwords, or other highly sensitive data in the message field. By submitting this form you acknowledge that your query may be handled by Stay Bet services operated for steybet.com by Stay Gaming Group N.V. (Curacao) and, where necessary for payment issues, by its processing partners such as Stay Gaming Ltd in Cyprus. Personal data submitted through this form is processed in line with the steybet.com Privacy Policy available at https://staybet.com/privacy-policy and the KYC/AML requirements described at https://staybet.com/kyc-policy.

We aim to acknowledge and reply to all inquiries within one business day and provide 24/7 operational support; however, complex matters such as payment delays, verification disputes, or bonus-related complaints may require a longer investigation period, which can extend up to 30 days as of 2026. For faster support, UK players are encouraged to use live chat when available or to mark urgent payment and security issues clearly in the subject of their message. Before submitting a formal complaint, please review the Terms and Conditions (including bonus rules) at https://staybet.com/terms-and-conditions and the Responsible Gaming information at https://staybet.com/responsible-gaming. Stay Bet at steybet.com operates under Antillephone N.V. license 8048/JAZ issued by the Government of Curacao and is not licensed by the UK Gambling Commission; therefore, UK-specific schemes such as GamStop and UK-approved alternative dispute resolution bodies may not apply, and the regulator rarely intervenes in individual player claims below £10,000. If, after completing our internal complaints process, your issue remains unresolved, you may contact the Curacao eGaming complaints service via https://curacao-egaming.com/public-and-players/complaints, noting that its intervention is discretionary. For support with problem gambling, UK players should also consider independent organisations such as BeGambleAware.org and GamCare.org.uk in addition to any internal tools offered on steybet.com.