Responsible Gaming

Responsible gaming at Stay Bet on steybet.com means approaching casino games as entertainment, with clear limits and full awareness of the financial and emotional risks involved. Gambling should never be used as a way to solve money problems or to cope with stress, anxiety, or other difficulties. You should only play with money you can afford to lose and always keep control over the time and budget you spend.

OBSERVE: Before and during play, pay attention to how often you bet, how you feel when you play, and whether gambling begins to affect your daily life, work, relationships, or finances.

EXPAND: Understand that the games on steybet.com are based on chance, that the house always has an edge, and that losses are a natural and statistically expected outcome. For UK players, please note that Stay Bet is operated by Stay Gaming Group N.V. under Antillephone N.V. License 8048/JAZ (Curacao) and is not authorised by the UK Gambling Commission; player protections may therefore differ from those available at UK-licensed operators.

REFLECT: Stay Bet is committed to supporting you with responsible gaming tools, clear information, and access to professional help if gambling stops being fun. This includes account-based limits, time-out functions, self-exclusion options, and signposting to independent support organisations so that you can make informed decisions and ask for help at any time.

Risk Awareness

Understanding the risks of gambling is essential to staying in control. Gambling can lead to financial loss, emotional stress, and in some cases problem gambling or addiction. Recognising early warning signs allows you to act before harm escalates.

OBSERVE - signs of problematic gambling

• Gambling more frequently, for longer periods, or with higher stakes than you originally planned.
• Thinking about the casino or the next bet even when you are at work, at school, or with family and friends.
• Chasing losses by continuing to bet in an attempt to recover money that has already been lost.
• Spending money on gambling that was intended for bills, rent, food, or other essentials.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Hiding or lying about how much time and money you spend on steybet.com or other gambling activities.
• Borrowing money, using overdrafts or credit cards, or selling possessions to fund gambling.
• Allowing gambling to damage relationships, job performance, studies, or physical and mental health.

EXPAND - quick self-assessment test

Ask yourself the following questions honestly. The more times you answer "yes", the higher the risk that gambling may be causing harm and that you should consider using the tools and support described on this page.

• Do I often gamble longer than I intend to, or return to gambling shortly after a session ends?
• Have I ever spent money on gambling that I needed for regular expenses or debts?
• Do I gamble to escape worries, stress, loneliness, or low mood?
• Have friends or family expressed concern about my gambling or the time I spend on steybet.com?
• Do I feel guilty, ashamed, or secretive about how much I gamble?
• Have I tried to stop or reduce my gambling but found it difficult to do so?
• Do I feel a strong urge to keep playing after losing, in order to win the money back?

REFLECT - when to seek help

If you recognise yourself in several of the statements above, or if gambling has a negative impact on your finances, wellbeing, or relationships, you should consider:

• Immediately setting stricter deposit and time limits in your Stay Bet account on steybet.com.
• Using a Time-Out or Self-Exclusion period to create distance from gambling.
• Contacting independent support services such as GamCare, Gambling Therapy, or Gamblers Anonymous for confidential advice.
• Speaking to a GP or mental health professional, especially if you experience anxiety, depression, or thoughts of self-harm.

Regional compliance note (UK): While this page follows many safer gambling principles used in the UK, Stay Bet operates under a Curacao license and is not part of UK statutory treatment pathways. UK players should also refer to NHS resources and local services described below.

Limits & Tools

Account-based tools help you manage how much time and money you spend on steybet.com. You can adjust these settings at any time, and in many cases you can make limits stricter with immediate effect, while requests to loosen limits may only take effect after a cooling-off period.

OBSERVE - deposit limits

Deposit limits allow you to cap how much money you can deposit into your Stay Bet account within a chosen timeframe.

• Log in to your account at steybet.com and go to the section usually called "My Account" or "Profile".
• Select "Responsible Gaming" or "Limits", then choose "Deposit Limits".
• You can normally set a daily, weekly, and/or monthly deposit limit by entering a maximum amount for each period (for example, £20 per day, £50 per week, £150 per month).
• Confirm your new limits. Once confirmed, you will not be able to deposit more than the selected amount during each period.

EXPAND - how to set and change limits

1. Setting limits for the first time: Choose realistic amounts based on your disposable income, not on how much you would like to win. It is safer to start with lower limits and adjust them only after reviewing your behaviour over several weeks.
2. Making limits stricter: If you reduce your limits (for example from £150 to £100 per month), the change should apply as soon as it is confirmed in your account.
3. Making limits higher: Requests to increase or remove limits may only take effect after a cooling-off period (for example 24 hours or longer), giving you time to reconsider the decision.
4. Monitoring: Review your limit settings regularly. If you frequently reach your limit, this is a warning sign that you may need to lower it or take a break.

REFLECT - time limits, session reminders, and Time-Out

In addition to financial limits, you can control the amount of time you spend playing.

• Session timers and reality checks: Within "Responsible Gaming" or directly in game settings, you may enable pop-up reminders (for example every 30 or 60 minutes) showing how long you have been playing and how much you have won or lost. Use these prompts to step away from the game and reconsider whether you wish to continue.
• Time spent limits: Where available, set a maximum session duration (for example 60 or 90 minutes). Once reached, you will be logged out or blocked from continuing to play until a new period begins.
• Time-Out (short breaks): A Time-Out is a temporary break from gambling for a short period (typically from 24 hours up to 72 hours or longer):
  • Go to "My Account" > "Responsible Gaming" > "Time-Out".
  • Select the desired duration (for example 24, 48, or 72 hours).
  • Confirm the Time-Out. During this period, you will not be able to place bets or make deposits. In some cases you may still be able to log in to withdraw funds, but you will not have access to games.

Regional compliance note (UK): These tools are designed to reflect UK safer gambling standards, but implementation details are internal to Stay Bet and regulated under the Curacao license rather than by the UK Gambling Commission. Always check the exact descriptions and effects of each tool in your account interface.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel unable to control their gambling. It blocks access to your account for a longer period and cannot be easily reversed.

OBSERVE - when self-exclusion is appropriate

Consider self-exclusion from Stay Bet on steybet.com if you:

• Frequently gamble more than you can afford to lose.
• Struggle to stick to deposit or time limits.
• Use gambling to escape emotional or financial problems.
• Have tried Time-Outs and limits but still feel out of control.

EXPAND - how to request self-exclusion

1. Access the self-exclusion section: Log in to your account, go to "My Account" > "Responsible Gaming" > "Self-Exclusion" (wording may vary).
2. Choose the period: Select a self-exclusion duration that fits your needs. Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime/self-exclusion without a predetermined end date
3. Confirm your decision: Carefully read the description of what self-exclusion entails, then confirm. You may be asked to reconfirm via e-mail or an on-screen prompt.
4. Contact support (if needed): If you cannot access the online tool, you can request self-exclusion by contacting customer support or the responsible gaming team through the channels indicated on steybet.com.

REFLECT - consequences of self-exclusion

• Account access: Once self-exclusion takes effect, you will not be able to log in to your Stay Bet account on steybet.com for the chosen period. Attempts to open new accounts with the same personal data may also be blocked in line with internal policies.
• Deposits and play: You will be prevented from placing bets or making deposits during the self-exclusion period.
• Withdrawals and balances: Remaining balances and any pending withdrawals will be handled according to the general terms and conditions and applicable AML/KYC rules (see the KYC/AML policy at https://staybet.com/kyc-policy). You may be allowed to withdraw positive balances, but you cannot continue to play.
• Existing bets: Existing settled bets remain valid; unsettled bets will be treated according to the terms and conditions available at https://staybet.com/terms-and-conditions.
• Ending or reviewing self-exclusion: For fixed-term self-exclusions (for example 6 months), your account will normally remain closed until the end of the selected period. Any request to reopen the account after that period may be subject to additional checks and a cooling-off period. Lifetime self-exclusions may not be lifted.

Regional compliance note (UK and GamStop): Stay Bet operates under a Curacao license (Antillephone N.V. 8048/JAZ) and is not connected to GamStop. Registering with GamStop will not automatically block your access to steybet.com, although it may affect your access to UK-licensed sites. For maximum protection, combine internal self-exclusion with external blocking tools described below.

Support Resources

Independent support is a crucial part of responsible gaming. The organisations listed below provide confidential advice, counselling, and tools for individuals affected by gambling and for their families.

OBSERVE - local UK support

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from landlines and most mobiles in the UK), available 24/7, in English. Live chat is also available via the GamCare website.
• NHS gambling help services: The UK National Health Service provides information and, in some areas, specialist treatment for gambling-related harm. See the NHS pages on gambling addiction via the official NHS website.
• Samaritans (emotional crisis support): For emotional distress or thoughts of self-harm, you can contact Samaritans on 116 123 (UK & ROI) 24/7, or via e-mail and online chat as described on their website.

These services are independent from Stay Bet and provide free, confidential support. They do not share your information with the casino.

EXPAND - international support organisations

In addition, many countries operate local helplines and counselling services. If you are outside the UK, check national health services or non-profit organisations in your country for specialist gambling support.

REFLECT - self-exclusion schemes, blocking tools, and family support

• National self-exclusion schemes:
  • UK - GamStop: GamStop (gamstop.co.uk) lets players self-exclude from online gambling websites licensed by the UK Gambling Commission. Stay Bet on steybet.com is licensed in Curacao and is not currently registered with GamStop, but UK players may still register with GamStop to limit access to UK-licensed sites.
  • Spain - RGIAJ: Spain operates a national self-exclusion register (Registro General de Interdicciones de Acceso al Juego - RGIAJ) for licensed operators in Spain. This scheme does not directly control access to steybet.com but can be a useful protection for Spanish residents using local licensed sites.
  • Other countries: Several European jurisdictions (such as Belgium and some Nordic countries) have similar national registers. Check your local regulator's website for details.
• Blocking software and apps:
  • Gamban: A paid blocking app that can be installed on multiple devices to prevent access to many gambling sites and apps.
  • BetBlocker: A free gambling-blocking solution that allows users to restrict access to gambling sites for chosen periods.
  • Device-level and ISP filters: You can also configure parental controls or content filters on your devices or with your internet provider to block gambling-related content.
• Family and affected others:
  • GamCare and Gambling Therapy offer dedicated information and support for family members, including online forums and chat rooms.
  • Support groups similar to Gamblers Anonymous may also have meetings or online spaces specifically for relatives and friends of people with gambling problems.

Confidentiality and professional help: All reputable support organisations and registered health professionals treat your information confidentially, within the limits of local law. For immediate risk of harm to yourself or others, contact emergency services in your country.

Help for Family

Gambling-related harm affects not only the person who gambles but also their family, friends, and colleagues. If someone close to you may have a gambling problem, you are entitled to support and information as well.

OBSERVE - recognising signs in someone else

• They become secretive about money, bank statements, or online activity.
• They frequently borrow money or struggle to pay bills without clear explanation.
• Mood changes, irritability, or withdrawal from family and social activities become more frequent.
• You notice they spend significant time on steybet.com or other gambling sites and react strongly when questioned.

EXPAND - how to start the conversation

• Choose a calm moment, free from alcohol or time pressure, and express concern rather than blame (for example, "I'm worried about you" rather than "You have a problem").
• Refer to specific behaviours and their impact - such as missed bills, arguments, or sleepless nights - rather than making general accusations.
• Encourage them to take the self-assessment test above, review their transaction history, and consider using deposit limits or self-exclusion on steybet.com.
• Offer to help them contact a helpline (such as GamCare in the UK) or join an online chat or support group together.

REFLECT - next steps and support for you

• Support groups for families: Many organisations, including GamCare, Gambling Therapy, and forums linked from gamblersanonymous.org, provide sections, chats, or meetings specifically for family members and affected others.
• Professional counselling: Consider speaking to your GP, a counsellor, or a psychotherapist experienced in addiction or gambling harm. In the UK, you may be referred to specialist services through the NHS.
• Protecting your finances: Seek independent financial advice if necessary, and consider separating your finances, changing passwords, and monitoring joint accounts where appropriate.
• Looking after your own wellbeing: Make time for sleep, exercise, and supportive relationships. You are not responsible for another person's gambling, and you are entitled to set boundaries and seek help.

Operator's Commitment

Stay Bet on steybet.com is operated by Stay Gaming Group N.V., licensed by Antillephone N.V. (License 8048/JAZ) under the laws of Curacao. Although this license offers a different level of protection than a UK Gambling Commission license, the operator aims to align its internal responsible gaming measures with recognised industry standards.

OBSERVE - internal monitoring and risk checks

• The operator may monitor game sessions, deposit patterns, and betting behaviour for signs of potential gambling-related harm, such as frequent high deposits, repeated attempts to deposit after declines, or very long play sessions without breaks.
• System tools can flag unusual or high-risk activity, prompting additional checks or automated messages reminding you of available responsible gaming tools.
• KYC and AML procedures (see https://staybet.com/kyc-policy) may also reveal financial risk indicators that require further review.

EXPAND - proactive contact and interventions

• Risk-based contacts: If internal systems or manual reviews identify patterns associated with problem gambling, support staff may contact you by e-mail or other registered communication channels to discuss your activity and remind you of available tools such as limits, Time-Out, or self-exclusion.
• Cooling-off measures: In some circumstances, the operator may apply temporary restrictions, request that you set stricter limits, or suggest self-exclusion if your behaviour indicates a high level of risk.
• Compliance with legal obligations: While the operator is regulated in Curacao rather than by the UK Gambling Commission, it remains committed to meeting its obligations under applicable laws and to cooperating with relevant authorities when required.

REFLECT - limitations and player responsibilities

• Monitoring systems are not perfect and cannot guarantee that all cases of problem gambling will be identified. You remain responsible for using the available tools and seeking help when you need it.
• Player protection mechanisms at Curacao-licensed operators may be more limited than those mandated by UK law. There is no mandatory ombudsman, and regulator involvement in disputes, particularly those under approximately £10,000, may be limited.
• For disputes or complaints that cannot be resolved with customer support, players may contact the Antillephone N.V. complaints service via https://curacao-egaming.com/public-and-players/complaints. However, this is not a substitute for independent legal advice.
• This page provides information about responsible gaming but does not constitute legal or financial advice. If you are unsure about your rights as a UK player using an offshore operator, seek independent professional advice.

Updates

Responsible gaming standards and regulatory expectations evolve over time. Stay Bet may update this page to reflect changes in internal policies, licensing conditions, or industry best practices.

OBSERVE - how you will be informed

• Significant changes to responsible gaming tools or policies may be communicated via e-mail to your registered address, subject to your communication preferences.
• Updates may also be announced through notifications or banners on steybet.com, especially where changes affect how limits, Time-Out, or self-exclusion functions operate.
• The latest version of the responsible gaming provisions is always available on the dedicated page at https://staybet.com/responsible-gaming.

EXPAND - reviewing changes

• We encourage you to review this page regularly, particularly before starting a new session or making significant changes to your deposit or time limits.
• If you disagree with changes that may affect your rights or obligations, you should consider using self-exclusion or other tools and, where appropriate, seeking independent advice.

REFLECT - last update

Last updated: 6 November 2025. Subsequent revisions will include an updated date and, where necessary, a brief description of material changes.

Contact & Feedback

If you have questions about responsible gaming, need help using account tools, or wish to share feedback about your experience, you can contact the operator or submit a dedicated responsible gaming request.

OBSERVE - available contact channels

• Responsible gaming e-mail: The specific e-mail address for the responsible gaming department is not specified in the available data. Please use the responsible gaming or support contact details shown in your steybet.com account or on the official help pages, which may include a dedicated address such as a "responsiblegaming" mailbox.
• Phone contact: A direct phone number for Stay Bet is not specified in the available data. Where a support phone number is shown on steybet.com, you may use it to request assistance or escalation to the responsible gaming team.
• Online support: Live chat or ticket-based support, where available on steybet.com, can also be used to request help with limits, Time-Out, or self-exclusion.

EXPAND - feedback and self-control request form

You may use the responsible gaming feedback form (or general contact form) available on steybet.com to:

• Request activation or adjustment of deposit, loss, or time limits on your Stay Bet account.
• Ask for a Time-Out or self-exclusion period if you cannot access the relevant menu.
• Report concerns about your own gambling behaviour or that of a family member who uses steybet.com.
• Provide suggestions for improving responsible gaming tools, communication, or support.

A typical form will ask for your full name, username or account ID, registered e-mail address, description of your request, and your preferred contact method. The operator will process your data in accordance with its privacy policy at https://staybet.com/privacy-policy.

REFLECT - your rights and privacy

• When you contact the operator about responsible gaming, your request will be handled as sensitively as possible and used primarily to protect you and comply with legal obligations.
• Your personal data will be processed in line with the privacy and KYC/AML policies published on steybet.com and under applicable data protection laws.
• If you feel that your concerns have not been adequately addressed, you may escalate your complaint via the Curacao eGaming complaint page at https://curacao-egaming.com/public-and-players/complaints and/or seek independent legal or specialist advice, especially if you are a UK resident.